Public Grievance Redressal

Description:

Public Grievance Redressal (PGR) system allows citizens to file the complaints related to any issues faced within the Cantonment area and track the status of the issues raised.

Steps Involved:
  • 1. Log a complaint with relevant details and uploading photos (optional)
  • 2. Resolution by CB officials
  • 3. Rating by Citizen on the resolution provided
  • 4. Re-open the complaint if not satisfied.
Facilities Available:
  • 1. Online tracking of the status of the compliant
  • 2. Status update through SMS and Email
For More details download the User Hand Book here: